These enforcement actions serve as a warning that poor service will cost companies dearly.
Can You Claim Compensation?
Absolutely. If your complaint isn’t resolved after eight weeks, or you’re issued a deadlock letter, the Energy Ombudsman can intervene.
You may receive:
- A full or partial refund
- A formal apology
- Financial compensation for inconvenience or time lost
Should You Switch Energy Suppliers?
If you’re stuck with one of the worst offenders, it might be time to switch. Especially if you’ve been overcharged or experienced poor customer service.
According to Will Owen, energy expert at Uswitch.com: “Energy prices are predicted to fall in the coming months with the new price cap, but there are bigger savings to be made by switching to a fixed tariff now.”
Potential Savings
The average UK household on a standard variable tariff could currently save around £332 by switching to a fixed deal. While prices may decrease slightly, fixed tariffs offer greater stability and peace of mind.
How to Switch Energy Suppliers
- Compare Prices: Use comparison sites like Uswitch or Compare the Market.
- Check Exit Fees: Some suppliers charge a fee if you leave early.
- Review Contract Terms: Ensure your new deal offers price stability.
- Initiate the Switch: Your new supplier will handle the transfer.
Switching takes about 5 working days and is typically seamless.
Conclusion: Time to Act
With thousands of complaints and millions in compensation being issued, it’s more important than ever for consumers to know their rights and act accordingly. While complaint rates are declining, they’re still too high for comfort, especially among large suppliers like British Gas and Scottish Power.
If you’re unhappy with your current energy firm, don’t wait. File your complaint, know your rights, and consider switching to save money and avoid future headaches. The average household could save over £330 a year—and gain peace of mind knowing they’re with a provider that puts customer service first.
Energy shouldn’t be a source of stress. It should work quietly in the background while you get on with your life. Make sure your supplier is helping—not hindering—you in that goal.
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