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Charlotte’s Web is a committed brand that offers organic products to its customers with accurate potency. They ensure that before they grow hemp on any farm, the soil is tested to ensure no history of chemical fertilizers and pesticides that could affect its hemp purity. Currently, the company offers gummies, tinctures, capsules, pet products, and numerous topicals. All its products undergo third-party laboratory testing for quality and safety affirmation. According to their website, they prefer a reputable independent third-party lab to assess their products rather than public labs, which have a negative reputation for offering inaccurate tests. Although the company offers quality non-GMO and organic products, BBB has not approved it. Notably, the company is FDA certified, but the authority has issued a warning letter about its products. Besides, Charlotte Web has over 63 complaints with an F rating.

About the company

Seven brothers established Charlotte’s Web to offer a natural solution to Charlotte Figi, who suffered from a seizure disorder. Since her disorder was worsening, her mother, Paige, a researcher, looked into CBD products since they had nearly gained fame. During Paige’s research, she connected with the seven brothers interested in hemp-based products like CBD. Paige and the seven brothers worked together to find a better solution for Charlotte Figi, who unfortunately passed on. Charlotte’s Web was established in her honor to offer people natural health and wellness solution at early stages. Since then, the company has strived to ensure its products contain high healing power.

Charlotte’s Web has a B Corp certification status, meaning that the company upholds the highest social and environmental standards. It also shows the company’s legal accountability to balance purpose and profits and its commitment to upholding public transparency. Attaining B Corp certification requires a company to make decisions that will advance the health and wellness of its workers, stakeholders, charities, customers, and the environment. Since Charlotte’s Web was established, they have donated part of their profits to non-profitable organizations and various community-supporting organizations such as the Women’s Bean Project and Adaptive Training Foundation (TX). They do so in support of improving the health and wellness of veterans.

The company’s website is easy to navigate and contains significant information to help customers and other interested parties access necessary information. It contains relevant and updated features that will easily direct you to the information needed. Notably, a live pop-up chart emerges with several links suggesting other relevant information. However, the company does not give the names and bios of the seven founding brothers. Also, they have not posted the names, pictures, and bios of other team members. The website has a FAQ page addressing over 30 common concerns from customers. The questions have been responded to precisely, making them easier to comprehend. Some of the questions addressed include the relevance of CBD products, whether Charlotte’s Web products can get someone high, and their shipping and return policies. In addition, they have also offered multiple help desk contact details, including a message box, two working phone numbers (+ 1 855 790 – 8169, +1 719 419 – 8169), email address ([email protected]), and live chat.

Although the company strives to ensure quality and customer satisfaction, few concerns exist. Since checking BBB and FDA warning is part of our reputation check, we noted the brand had one warning and multiple complaints. In 2017, the company received a warning from FDA concerning health claims made about their CBD products. Also, the company has received about 63 customer complaints for the past three years. In addition, although the company is not yet BBB approved, they have a complaint claiming the company has failed severally in delivering its customers products and refund.  

Ordering products from Charlotte’s Web is fast and straightforward. We could easily add and remove products from our shopping cart. Notably, payments can be done through the bank or credit card. After we approved payments, we instantly received an order confirmation email verifying our order. The company delivered our products on the fourth day, discreetly packed. We immediately checked the products to confirm that they were in good condition and had QR codes. All our products had QR codes, but some did not have lab reports when we scanned them. We noted a 29% and 7% variance for the products with lab reports. However, the products did not have any traceable THC levels or contaminants.

Manufacturing process

Charlotte’s Webs is a legalized hemp grower and manufacturer of hemp-based products in the USA. They obtain their hemp from Oregon and Colorado, the best producers of quality hemp across the USA. To ensure it manufactures quality products, the company insists on quality from the seed level of the hemp plant. They use organic farming methods and highly discourage using artificial chemical fertilizers or pesticides to enhance the rapid growth of hemp. In addition, they only use fully matured hemp, which is harvested by handpicking.

The company uses the CO2 extraction method to obtain useful elements from the hemp plant, which proceed to the processing stage. The extracts are then filtered to ensure harmful substances such as heavy metals don’t get to the final processing stage. Although they highly rely on hemp plant extracts, Charlotte’s Web also incorporates other useful elements such as MCT oil to maximize effectiveness and quality. According to the company, before any element is used, they ensure it is organic and effective. They have a team of doctors and researchers responsible for tracing and testing other elements.

After each batch has been crafted, the company takes samples to their third-party lab for potency and purity affirmation. The lab ensures all the products are 100% organic and contain the required CBD levels. If there is any variation, it should be within the accepted range of 10%. Also, the labs ensure THC levels are below 0.3%, as stated by FDA, to avoid overdosing. Lastly, the lab ensures all the products are void of heavy metals, solvents, mycotoxins, heavy metals, and pesticides.

Range of products

The company uses organic hemp plant extracts, MCT oil, and other natural elements to manufacture quality products. Although they have a limited line of products, they are manufactured in a wide potency range and in various flavors to cater to the unique demands of their customers.

Charlotte’s CBD Tinctures

Charlotte’s CBD tinctures are among the best within the CBD market. They are carefully manufactured in various potencies and flavors to meet customer needs. The company recommends them for oral or added to foods or beverages. According to the company, if customers need rapid effectiveness, they are recommended to place a few drops under the tongue for at most 60 seconds before swallowing. It also recommends a dosage of 1ml per day for beginners and offers accurate market droppers to help them administer the accurate dosage. Currently, they offer them in the potency of 210 mg to 5000 mg of CBD from $29.99 to $274.99.

Charlotte’s Web Gummies

Despite these gummies being one of the best and most convenient CBD products, the company manufacturers them exclusively. Currently, these gummies are available in 10mg, 15mg, and 25mg of hemp plant extracts per serving. They are manufactured using natural sweeteners such as Raspberry Lime, making them irresistible. Depending on the potency, they are designed to address various health and wellness issues such as enhancing sleep, offering calmness, and quick body and mental recovery from tiresome tasks. The gummies come in a serving of either 30, 60, or 90 at different prices, depending on the potency. The company recommends them for oral use only.

Charlotte’s Web Capsules

Capsules are also a convenient way of administering CBD. They are effective since they can be administered at one go using any non-alcoholic beverage or pure water. The company offers them potencies of 15 mg and 25 mg per capsule. In addition, these capsules are vegan friendly and are sold at relatively affordable rates.

What we like about the company

Charlotte’s Web is keen on its potency range, and all products undergo contaminant tests. Their products are tested for potency and purity by an independent lab which gives accurate results. In addition, they have been certified by B-Corp, whose standards for certification are high. Apart from their products being top shelf, they are organic and non-GMO. Also, the company offers a wide range of products with product descriptions to help customers understand more about them.

What we don’t like about the company

Although the company is still striving to become better in the market, some serious concerns need to be addressed promptly. First, they received a warning from FDA in 2017 about the quality of their products, and they have not responded to the concern. In addition, BBB also commented on their brand due to their failure to deliver products and refund their customers. Also, they have 63 negative customer reviews, casting doubt on their reputation. Lastly, they have a chaotic website, making it difficult to locate significant information.

Overall Verdict

Although the company strives to offer the best products and ensure all their customers are satisfied with their services, they still have room for improvement. First, the company needs to address the BBB and FDA’s negative reviews and warnings. Replying to these concerns and offering clarification will restore trust among customers. Also, they should readjust their website to ensure it’s well organized and update the features.

Mental health expert MS, University of Latvia I am deeply convinced that each patient needs a unique, individual approach. Therefore, I use different psychotherapy methods in my work. During my studies, I discovered an in-depth interest in people as a whole and the belief in the inseparability of mind and body, and the importance of emotional health in physical health. In my spare time, I enjoy reading (a big fan of thrillers) and going on hikes.

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