YouArrived.com – payment options,convenience and discretion of buying online
We provide customers with access to rare and unique collectibles and luxury goods. Only 20% of luxury goods sales occur online. YouArrived.com presents trusted payment options, like Escrow, to encourage buyers of high end luxury goods to participate in the convenience and discretion of buying online rather than having to travel the globe to find rare items. While YouArrived.com is predominantly known for selling high end watches like Rolex, Audemars Piguet and Patek Philippe around the world, we also allow artists to list on our site. Our product pricing ranges from $500 up to in the hundreds of millions of dollars for collectibles and art.
YouArrived.com’s main market is the United States however we have customers from all continents with our larger deals being done in Europe and SouthEast Asia.
Why customers choose YouArrived.com is that they know that they can buy high ticket items that are authentic discreetly from their home and, no matter where they live, can have it delivered securely to their door.
Founder’s/Owner’s story and what motivated them to start the business
Amanda founded the business in 2010. She worked at Neiman Marcus for many years and has an intimate understanding of the white glove service in person. YouArrived.com was born from that experience and reinterprets how white gloves can still be a customer experience online. Since starting YouArrived.com has facilitated the sale of luxury goods across the United States and globally to the value of USD $300 million. Amanda is a native of Denver Colorado, one of the most picturesque states in these United! She also has spent time travelling in Europe, particularly in Spain and to Australia where she has a number of other business investments. In a post COVID world she likes to split her time between Australia and the United States to ensure customers are looked after, deliver items to regular customers and visit family.
The challenges the business/market is facing
Building trust online is much more difficult than a brick and mortar store. Given only 20% of luxury goods are transacted online, YouArrived.com goes the extra mile to educate customers on how their payments are protected and how we ensure the items they purchase are authentic. YouArrived.com provides an authenticity guarantee. What this means is that no item we sell will ever be inauthentic. We do understand that there are rare occasions where replicas can slip through the first line of checking, especially those that are of such high quality they are indistinguishable from the real item. In the event this were to occur, we take the item back and either issue a refund or replace it with the correct item. It should be noted that all products go through the highest levels of scrutiny. We are yet to see one slip through however, it’s always important to let customers know there is complete peace of mind in the event this does occur.
YouArrived.com’s key customer base are largely un-impacted by interest rate rises. We keep a watching brief on global inflation and ensure that where we have secured inventory for a particular price that we continue to offer the lower price where possible.
The opportunities the business/market is facing
More of the 80% of the offline luxury trade should be online in 2022. The opportunity for YouArrived.com is to foster trust, a cohort of happy customers and quality products that will encourage those yet to try the online channel to do so. Most customers like to be able to walk into a boutique, pick up a handbag or item of jewelry, inspect it, feel it, try it on and then purchase. YouArrived.com, like others in our sector, are trying to use technology to allow our customers to investigate a product and use augmented reality technology so they’re able to see what the item will look like on them or with them. This is removing one barrier to customers going online to purchase high end items. Especially fashion items where, when you are spending large amounts of money, you do not want to have buyers remorse.
Speed of delivery is important too. These are emotional purchases and while they are not essential to everyday life needs, our customers do get excited to receive the item as soon as possible. Not all deliveries go smoothly but where possible YouArrived.com aims to express globally our packages to reduce the waiting time for the exciting purchases.
Advice to others about business
It would be great if you could include images of the founder and the business. Please compress them as much as possible. Videos are also welcome.
Perseverance and persistence are the keys to success. YouArrived.com is an online only business. Our first sales took months to achieve as customers required assurances and education. While there is a large market opportunity to shift consumers to trusting online transactions for luxury goods, people are habitual and naturally skeptical. Authenticity in our business is everything.
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